The Railway Ministry explained the current rules and status of refund claims and steps will be taken for speedy refund of reservation tickets, cancellation of untraveled or partially travelled journey tickets to the passengers in the Parliament as follows…
“Refund on the unused tickets are given as per provisions contained in Railway Passengers (Cancellation of ticket and refund of fare) Rules, 1998 notified vide Gazette Notification No. G.S.R. 410(E) dated 24th July, 1998 and amended through Gazette notification from time to time.
Refund cases are processed by the railways on a daily basis and the refunds are granted after due verification of the claims. It is a continuous process. Approximately 90,000 cases are pending with the Railways at present.
If the tickets are surrendered across the reservation counter within the specified time limit, the due refund is granted immediately. In other cases, the genuineness of the claims has to be verified and refunds granted only thereafter. All efforts are made to settle such cases within the stipulated period of three months.
In order to ensure speedy disposal of refund cases, Indian Railways have taken the following steps:-
The Enhanced Coaching Refund System has been developed to faster processing of cases.
An Exceptional Data Report (EDR) system has been developed for quick verification of passenger claims.
Monitoring of the refund cases is done at the Zonal and Board Level”.